Privacy Policy

Trade Monsters (“we,” “our,” “us”) respects your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit or make a purchase from
www.trademonsters.com.au (“Website”), or otherwise engage with our services. By using
our Website, you acknowledge that you have read and understood this Policy and consent
to its terms.

1. Scope and Application
a. Legal Framework
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). It describes how we handle “Personal Information,” which includes any
information that identifies, or could reasonably identify, an individual.
b. Who This Policy Applies To
This Policy applies to our customers, Website visitors, and any other individuals who interact
with Trade Monsters, both online and offline.
c. Consent
By accessing or using our Website, you consent to the collection, use, storage, and
disclosure of your personal information as described in this Privacy Policy. If you do not agree
with any part of this Policy, please discontinue use of our Website or services.

2. Information We Collect
We collect personal information to provide our services effectively and comply with legal
obligations. The types of information we collect may include:
• Contact Information: Such as name, email address, postal address, and phone
number.
• Payment Details: Credit card or debit card information and billing addresses for
processing orders.
• Account Data: Usernames, passwords, and order history when you create an
account.
• Device & Usage Information: IP addresses, browser type, operating system, referral
URLs, browsing behavior, and access times.
• Marketing Preferences: Information about your preferences and subscriptions to
newsletters or promotional materials.
• Communications: Copies of correspondence when you contact us (e.g., emails to
customer support).
We do not collect sensitive information (such as health, racial or ethnic origin, or criminal
record) unless required or authorized by law.

3. How We Collect Information
We collect personal information in various ways, including but not limited to:
a. Direct Interactions: When you fill out forms on our Website, place orders, sign up for
newsletters, or contact customer support.
b. Automated Technologies: Through cookies, web beacons, and similar technologies that
track browsing behaviour. (See Section 4 below.)
c. Third Parties: We may receive information about you from third parties, such as payment
processors or referral partners, but only if you have consented or if it is otherwise lawful.

4. Cookies and Similar Technologies
a. Use of Cookies
We use cookies and similar technologies to enhance your experience on our Website.
Cookies are small data files stored on your device that allow us to recognize you, remember
your preferences, and monitor site usage.
b. Types of Cookies
i. Essential Cookies: These are necessary for the operation of our Website (e.g., to
enable you to log in to your account).
ii. Analytics/Performance Cookies: These allow us to recognize and count the
number of visitors and see how visitors move around our Website.
iii. Functionality Cookies: These recognize you when you return to our Website and
remember your preferences.
iv. Targeting Cookies: These record your visit to our Website, the pages visited, and
the links you follow, enabling us to serve targeted ads where appropriate.
c. Managing Cookies
Most browsers automatically accept cookies, but you can modify your browser settings to
decline cookies. If you choose to reject cookies, some features of our Website may not
function correctly.

5. Why We Collect and How We Use Your Information
We collect and use personal information primarily for:
a. Order Processing & Fulfilment: To process payments, arrange shipping, and send order
confirmations or updates.
b. Customer Support: To respond to inquiries, complaints, or requests.
c. User Experience: To personalize your experience, remember preferences, and improve
our Website and services.
d. Marketing & Communications: To send you promotional materials, offers, or
newsletters if you have opted in. You can opt out at any time.
e. Legal Compliance: To comply with applicable laws, regulations, and legal processes.
f. Security & Fraud Prevention: To protect against fraud, unauthorized transactions, and
other liabilities.

6. Disclosure of Personal Information
a. Third-Party Service Providers
We may share personal information with trusted third parties who assist us in operating our
Website, conducting our business, or servicing you (e.g., payment processors, shipping
providers), so long as they agree to keep this information confidential and use it only for
authorized purposes.
b. Legal Obligations
We may disclose your personal information if required to do so by law or in response to valid
requests by public authorities (e.g., courts or government agencies).
c. Business Transactions
If we undergo a merger, acquisition, or asset sale, your personal information may be
transferred as part of that transaction. We will notify you via email or a prominent notice on
our Website of any change in ownership or uses of your personal information.

7. Data Storage and Security
a. Data Storage
We store personal information on secure servers, primarily located in Australia. If your data
is transferred or stored overseas, we will take reasonable steps to ensure it is protected
according to the standards of Australian Privacy Principles.
b. Security Measures
We implement security measures designed to protect against the unauthorized access,
alteration, disclosure, or destruction of personal information. These measures include
encryption, secure socket layer (SSL) protocols, and restricted access to data.
c. Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which
it was collected, comply with legal obligations, resolve disputes, and enforce our
agreements.

8. Data Breach
In the event of a data breach likely to result in serious harm, we will notify affected individuals
and the Office of the Australian Information Commissioner (OAIC) in accordance with the
Privacy Act 1988.

9. Accessing and Correcting Your Personal Information
a. Access
You have the right to request access to any personal information we hold about you. Subject
to certain exceptions allowed by law, we will provide access within a reasonable timeframe.
b. Corrections
You have the right to request corrections if you believe any personal information we hold
about you is inaccurate, out-of-date, incomplete, or irrelevant.
c. Deletion Requests
You may request deletion of your personal information unless we are required to retain it by
law (e.g., for tax compliance).
d. How to Make a Request
Please direct access or correction requests to support@trademonsters.com.au. We may
require proof of identity.

10. Children’s Privacy
Our Website is not intended for individuals under the age of 18 without parental or guardian
supervision. We do not knowingly collect personal information from children under 13. If you
believe we have inadvertently collected such information, please contact us immediately at
support@trademonsters.com.au, and we will take reasonable steps to delete it.

11. Third-Party Links
Our Website may contain links to external websites operated by third parties. We are not
responsible for the privacy practices, data collection, or content of such third-party
websites. We encourage you to read the privacy policies of any linked sites you visit.

12. Complaints and Disputes
If you have any complaints about our privacy practices, please contact us at
support@trademonsters.com.au. We will investigate your complaint promptly and respond
to you within a reasonable period of time.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal
requirements, or for other operational reasons. If we make significant changes, we will notify
you by email (if we have your details) or through a prominent notice on our Website. The
revised version will be effective when it is posted unless otherwise stated.

14. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices,
please contact us at:
Trade Monsters
Email: support@trademonsters.com.au
Website: www.trademonsters.com.au

By using our Website and services, you confirm that you have read, understood, and
consent to this Privacy Policy.